355bd Privacy Policy — How We Keep Your Information Safe

355bd is an online gaming platform built for users in Bangladesh. We believe your privacy is a fundamental right — not simply a legal obligation, but the foundation of a trustworthy relationship.

This Privacy Policy explains what data 355bd collects, why it is collected, who it is shared with, and what rights you have over your own information. It has been written in plain, straightforward language — not dense legal jargon.

This policy applies to the 355bd website, mobile app, and all related services. 355bd may update this policy as needed — any changes will be reflected in the date shown at the top of this page, and members will be notified.

355bd only collects information that is necessary. Below is a breakdown of what is collected and in which circumstances:

355bd is committed to being fully transparent about every reason your data is used. The key purposes are outlined below:

• Account Management: Your information is used for login verification, password resets, and account security.
• Payment Processing: Payment information is used to process deposits and withdrawals accurately.
• Fraud Prevention: Device and IP information is used to detect multiple accounts and flag unusual transactions.
• Support Services: Chat records are kept so our support team can better assist you with full context of your previous interactions.
• Responsible Gaming: Gaming patterns are monitored, and if a member's behaviour shows signs of risk, precautionary steps are taken.
• Platform Development: 355bd continuously improves by analysing which games are most popular and where users encounter issues.
• Bonuses & Offers: Your information is used to send relevant offers based on your gaming preferences. You can opt out of these notifications at any time.

355bd never uses your data for any purpose beyond those stated above.

355bd does not sell your data. However, in certain limited circumstances, information may be shared with specific parties:

• Payment Processors: Only the information required to process transactions is shared with bKash, Nagad, Rocket, and banks.
• Game Providers: Live Casino and slots technology providers can access gameplay data — however, they cannot view payment or personal information.
• Security Services: Specialist third-party agencies may be engaged for fraud detection — they are contractually bound to keep all information confidential.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a law enforcement authority.

355bd uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser or device that help improve your experience.

• Essential Cookies: Maintaining login sessions and security verification — the platform cannot function without these.
• Performance Cookies: Used to identify which parts of the platform are slow or experiencing issues.
• Preference Cookies: Your language preference and favourite game category — saved so they're remembered the next time you log in.

You can disable cookies through your browser settings, though doing so may affect certain features of the platform.

355bd uses multiple layers of security to protect your data. This goes beyond technology — every member of our team undergoes regular data protection training.

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — it is kept as a hash, meaning even our staff cannot see it.
• Two-Factor Authentication (2FA): OTP-based verification is available to add an extra layer of security to your account.
• Suspicious Login Detection: Automatic alerts are sent if a login attempt is detected from an unrecognized device or an unusual location.
• Database Encryption: Stored data is also encrypted — only authorized systems can access it.
• Regular Penetration Testing: System resilience against external attacks is tested on a regular basis.

You have several key rights regarding your personal data. 355bd respects these rights and helps you exercise them.

To exercise any of these rights, email us at support@355bd.best. We will respond within 30 days.

355bd strictly does not collect information from anyone under 18, nor permits them to use the platform. Age is verified at registration and confirmed through identity documents during the KYC process.

If a minor is found to have registered an account by mistake, the account is closed immediately and all associated data is deleted.

355bd does not retain your data indefinitely. A specific retention period is defined for each category of information:

• Account Information: For the duration of your active account and up to 5 years after closure — as required by law.
• Transaction Records: 5 to 7 years — in compliance with financial regulations.
• Gaming History: 3 years — for responsible gaming monitoring purposes.
• Support Conversations: 1 year — for service quality evaluation.
• Cookies Data: Up to 1 year after the session ends.

After the retention period, data is securely deleted or anonymized so that it can no longer be used to identify you.

For any questions, requests, or complaints regarding the privacy policy, please contact 355bd. We respond in Bengali.

• Email: support@355bd.best
• Live Chat: Available 24/7 via the Support button on the app or website.
• Response Time: General inquiries are answered within 24 hours; data rights requests are handled within 30 days.

If your complaint is not resolved by our response, you have the right to escalate it to the relevant regulatory authority.